AI intake for personal injury firms, built to sign cases.
The firm that answers first signs the case. ScaileAI answers every call on the first ring, including nights, weekends, campaign spikes and Spanish. It qualifies against your criteria and warm-transfers the ones worth an attorney's time.
All personal information has been removed from the call and the transcript.
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ScaileAI runs managed AI intake for personal injury and mass tort firms. We design, deploy, integrate and continuously optimize the AI agent that answers your intake line. It captures structured case facts, screening against your criteria, transferring to your attorneys and writing everything into your case management system.
AI first. Human when it matters.
Built by contact-center operators, not chatbot developers.
Live line
Mystery-shop us before you shop your own firm.
This is a live, ScaileAI-branded generic PI intake agent. Call it and behave like a bad caller: ramble, go quiet, change the accident date, ask whether you have a case. Then go call your own intake line at 9pm and compare.
Try this: say you were rear-ended, then change the date mid-sentence. Ask if you have a case. Notice that it won't tell you.
Call evidence
Read any of these calls in full.
Every call above has its own page: the scenario, the objective, the outcome, the handling time, the whole unedited transcript, what the agent did, and what it wrote into the client system.
Speed to lead
You didn't lose the case.
You lost the callback race.
A claimant with a fresh injury calls three firms. They sign with whoever picks up, sounds competent and gets a retainer in front of them first. Your media budget created that call. Your voicemail gave it to the firm down the road.
Your intake numbers
Use contribution value, not gross case value: fee net of case costs and referral splits. Gross numbers make this arithmetic look dishonest, and your CFO will catch it.
Signing with someone else this month
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Net monthly impact, after what ScaileAI costs
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If that multiple looks implausible, it's because a single signed case pays for most of a year of ScaileAI. That is simply the arithmetic of personal injury, and it's why intake leakage is the most expensive unmanaged problem in the practice.
Structured intake
Every caller. Every question. Same order.
Your best intake specialist on their best day, on the ten-thousandth call, at 3am. Fields land in your case management system as structured data, not a voicemail for someone to re-key in the morning.
Incident
- Date, time and location
- Accident type and mechanism
- Police report and case number
- Citations issued
- Vehicles and parties involved
- Witnesses
Injury & treatment
- Injuries reported
- Emergency treatment and provider
- Ongoing treatment and gaps in care
- Time missed from work
- Prior injuries to the same body part
Case viability
- Liability and fault indicators
- Statute of limitations check
- Insurance coverage on both sides
- Prior or current representation
- Adjuster contact already made
- Venue and jurisdiction
Guardrails
It never gives legal advice.
This is the first question every managing partner asks, and the right answer is a hard boundary in the conversation architecture, not a polite instruction in a prompt and a hope that the model behaves.
It captures facts, it doesn't evaluate them
The agent gathers what happened. It will not tell a caller whether they have a case, what it might be worth, or whether to accept an offer. Asked directly, it says an attorney will make that call, and routes accordingly.
No attorney-client relationship is implied
Your approved language, delivered on every call. The agent never states or suggests that the firm has taken the matter until your intake process says it has.
It identifies itself as an automated assistant
Disclosure is scripted and always on, so the firm satisfies AI-disclosure and bar advertising requirements without depending on how a given call unfolds.
Conflicts and existing representation stop the call
A caller already represented, or matching a conflict rule you define, is identified early and handled the way your firm specifies, not screened deeper.
Every call is recorded, transcribed and retained
A complete, searchable record for your compliance file, with two-party-consent handling configured by jurisdiction.
You approve the voice before a claimant hears it
Scripts, disclosures, screening logic and escalation rules are signed off by your firm during QA. Nothing reaches a caller that your firm hasn't read.
Integrations
It writes into the system your team already lives in.
Structured intake, disposition, recording and transcript land on the matter automatically. Your intake team opens their morning queue and the work is already there.
Common questions
What managing partners ask us.
What is AI intake for a personal injury firm?
AI intake is an AI voice agent that answers a law firm's inbound calls, captures structured case facts, screens claimants against the firm's criteria, and transfers or schedules the ones that qualify, operating 24/7 without adding intake headcount.
ScaileAI delivers it as a managed service: we design the conversation, engineer the knowledge, build the case management integration, run QA and keep optimizing it after launch.
Will it practice law or give legal advice?
No. The agent captures facts and never evaluates a claim. It will not tell a caller whether they have a case, what it may be worth, or whether to accept a settlement offer. Those boundaries are enforced in the conversation architecture, not left to the model's discretion.
Asked a legal question directly, it explains that an attorney will answer and routes the caller accordingly.
Can it handle a mass tort campaign spike?
Yes. ScaileAI answers unlimited concurrent calls, so a spot that drives 400 calls in ten minutes is handled identically to a quiet Tuesday: no queue, no abandonment, no temporary staffing.
Campaign-specific screening criteria can run on their own number, so tort qualification stays separate from your standard MVA intake and reports separately.
Does it replace our intake team?
No. Most firms start with ScaileAI on after-hours, weekends and overflow, the calls currently reaching voicemail, so the existing team keeps every conversation it already handles.
Intake specialists spend their time on qualified claimants and signings instead of screening callers who were never going to qualify.
Does it speak Spanish?
Yes. ScaileAI handles English and Spanish intake on the same number, switching to the caller's language automatically rather than routing them to a separate line or a callback queue.
For firms buying Spanish-language media, this is frequently the single largest source of recoverable intake leakage.
How fast can it go live?
A single intake flow typically goes live in weeks, moving through discovery, conversation architecture, knowledge engineering, case management integration, simulation, QA sign-off and controlled deployment.
Timeline depends mostly on integration complexity and how quickly the firm approves scripts and disclosures.
What does it cost?
ScaileAI does not publish a monthly price. Usage runs roughly $0.32 to $0.40 a minute depending on scope and volume, and the implementation and monthly minimum are quoted against your call volume and integrations. Growth is built for 2,000 to 2,500 calls a month, Pro for 5,000 to 6,000, and Enterprise above that.
Every engagement begins with a paid pilot on one call flow, typically after-hours intake, measured against your firm's own baseline. See all plans.
Are calls recorded, and is that a compliance problem?
Every call is recorded, transcribed, dispositioned and retained, with consent handling configured for the jurisdictions your firm operates in.
Recordings and transcripts are stored with role-based access and a retention period your firm sets. Consent is configured state by state before the line goes live, and the disclosure is spoken at the top of the call rather than buried. Your ethics counsel reviews the recording, retention and disclosure configuration, and the intake script itself, before the first live call.
Someone is calling your firm right now.
Make sure it isn't your competitor who answers.
Give us one call flow. After-hours intake is the usual starting point. We'll measure your baseline first, so the result is arithmetic rather than opinion.