A white-label AI tier for BPOs, built to protect your margin.
Your clients want AI pricing and your competitors are quoting it. ScaileAI gives you a managed AI tier that runs under your brand, inside your SLAs, on your existing platform. You do not have to build a voice practice from nothing.
All personal information has been removed from the call and the transcript.
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ScaileAI provides white-label managed AI capacity to BPOs and outsourced contact centers. We design, deploy and run the AI tier under your brand and your client SLAs: containment on tier-0, elastic overflow, after-hours coverage. Escalations reach your agents with full context.
AI first. Human when it matters.
Built by contact-center operators, not chatbot developers.
Live line
Listen for what it does when it can't help.
A live ScaileAI tier-0 agent on a sample client program. Push it past its scope. Containment is not what to judge here. Judge whether the escalation arrives at your agent clean, summarized and inside SLA.
Try this: ask something clearly out of scope and time how long the handoff takes.
Call evidence
Read any of these calls in full.
Every call above has its own page: the scenario, the objective, the outcome, the handling time, the whole unedited transcript, what the agent did, and what it wrote into the client system.
Margin
Your clients are already asking
what your AI strategy is.
Every RFP now has an AI question in it. Every renewal conversation has a price expectation attached. You can build a voice practice from scratch, or you can put a managed AI tier under the SLAs you already hold and keep the margin.
| Cost per contact | Human only | AI tier-0 | Blended at 55% containment |
|---|---|---|---|
| Delivery cost per contact | $6.40 | $1.15 | $3.51 |
| Billed to client per contact | $8.50 | $8.50 | $8.50 |
| Gross margin per contact | $2.10 | $7.35 | $4.99 |
| Gross margin | 24.7% | 86.5% | 58.7% |
Blended cost is (0.55 × $1.15) + (0.45 × $6.40) = $3.51. The figures are illustrative. Substitute your own loaded cost per contact and your own contracted rate and the shape holds. What matters is the mechanism: containment converts a labor-arbitrage margin into a software margin without renegotiating the contract.
Reporting
The numbers your client review already runs on.
You report to your clients monthly and they hold you to the number. The AI tier produces the same metrics as your human tier, in the same shape, so nothing about your reporting changes.
SLA & quality
- Answer rate and speed of answer
- Containment and deflection rate
- Escalation rate and reason
- Handoff time to your agent
- CSAT where surveyed
- QA score per call
Volume & cost
- Contacts handled per program
- Minutes consumed and per-contact cost
- Peak concurrency
- After-hours and weekend split
- Language distribution
- Cost per contained contact
Client & program
- Per-client segregation of all data
- Per-program routing and rules
- Contact reason distribution
- Repeat contact rate
- Failure and knowledge-gap analysis
- Change log and optimization history
White label
Your brand. Your client. Your SLA.
ScaileAI is infrastructure you resell, not a vendor your client meets. How visible we are is entirely your decision.
It answers as your client's brand
Greeting, voice, tone and identity are the client's, delivered under your program. ScaileAI does not appear in the conversation unless you want it to.
You own the client relationship
We contract with you. We do not approach, quote or contract with your clients, and we do not compete with you inside your accounts.
Data is segregated per program
Each client program is isolated: knowledge, recordings, transcripts and structured data. Nothing crosses between programs.
It runs on your existing platform
The AI tier sits in front of or beside your current stack, so routing, recording, workforce management and reporting stay where they are.
SLA metrics are produced natively
Answer rate, speed of answer, containment, escalation and handoff time are reported in the shape your client contracts already specify.
Escalations arrive ready
When the AI hands over, your agent receives a summarized, structured context so the customer never repeats themselves and the handoff doesn't burn SLA.
Integrations
It sits inside the platform you already run.
No rip and replace. The AI tier fronts or supplements your existing routing, and your workforce management, QA and reporting continue unchanged.
Common questions
What BPO operators ask us.
What is a white-label AI tier for a BPO?
A white-label AI tier is managed AI capacity that runs under your brand and inside your existing client SLAs. It handles tier-0 contacts, overflow and after-hours, and escalates anything out of scope to your human agents with full context.
ScaileAI builds and operates it; you sell it, own the client relationship and keep the margin.
Will you go direct to our clients?
No. We contract with you, not with your clients. ScaileAI does not approach, quote or contract with your accounts, and does not compete with you inside them.
That commitment sits in the commercial agreement rather than only on this page.
Whose brand does the caller hear?
Your client's. Greeting, voice, tone and identity belong to the program, and ScaileAI is invisible in the conversation unless you choose otherwise.
How the AI tier is disclosed to the end customer is configured per program to match your client's requirements and applicable law.
How is client data kept separate?
Each client program is isolated. Knowledge base, recordings, transcripts and structured data are segregated, and nothing crosses between programs.
Retention schedules and access controls are configured per program to match the obligations in each client contract.
Does it work with our existing platform?
Yes. The AI tier fronts or sits beside your current contact center platform, so routing, recording, workforce management and reporting stay where they are.
Whether we front the platform or sit behind it depends on your architecture and is agreed during implementation.
How does the commercial model work?
You buy managed AI capacity from ScaileAI and price it into your client contracts. Containment converts a labor-arbitrage margin into a software margin without renegotiating the underlying agreement.
Engagements start with one program so containment and cost per contact are proven on real traffic before you price it into a renewal or an RFP.
The AI question is in every RFP you answer.
Have an answer that protects your margin.
Give us one program. We measure containment and cost per contact on live traffic, so you can price the next renewal on evidence rather than a projection.